Ernst Ottensamer
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[import fee]: Import-related value-added taxes—such as customs duties, VAT, or TVA— , and delivery company fees are not included in the price. These costs are the responsibility of the recipient (the customer) and will be billed directly by the delivery company upon delivery. If payment is refused, the items will be discarded, and no refund will be issued.
[Sales to the USA] Due to the Presidential Executive Order, Japan Post mail is currently unavailable to the USA. For the USA , for the time being, we will sales and deliveries using UPS (and Yamato Transport) as an alternative. *Delivery to P.O. boxes is not available.
[Sales to the CANADA] We're sorry, we're currently unable to ship to Canada.
[For customers in Australia]: The tracking status of your item will not be reflected after shipment from Japan. Please contact your country's post office if you do not receive the item.
[Regarding sheet music published by publishers other than "Golden Hearts Publications"]
All sheet music not published by "Golden Hearts Publications" is published by other companies and is not Golden Hearts Publications' music. They are not a subsidiary of our company, and we simply purchase music from them as a retailer. Please contact each publisher regarding the use and rights of their music, not our store. And therefore, the PDF version does not exist in our store.
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